Posted: Wednesday, March 21, 2018 12:07 AM
Oversees front desk operations at our soon to hotel Home2 Suites by Hilton - Merrillville. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff.
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• Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
• Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
• Monitor workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
• Delegate tasks, monitor line level staff and act as a liaison with other departments.
• Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.
• Provide emergency assistance to residents as needed.
• Monitor building safety.
• Participate as part of the support team for residents.
• Location: Chicago, Merrillville, IN
• Post ID: 91099722 illinois