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Posted: Friday, November 11, 2016 5:30 PM


This position is responsible for operating the hotel’s front desk systems for reservations and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction and safety and security.
Work Objectives
 Process guest registrations, including the computation and collection of payment.
 Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
 Maintain room status inventory.
 Process guest reservations via telephone using the reservation process.
 Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
 Send and receive telephone calls and facsimiles; sort incoming mail and messages.
 Conduct night audit as assigned.
 Assist with upkeep of cleanliness and organization of lobby and front desk area.
 Restock breakfast bar food, drink and supplies as needed.
 Assist in filing and following up on work order process needs.
 Perform minor repairs and/or replacements of room furniture, fixtures and equipment, to include television sets, light fixtures, etc.
 Perform other duties as assigned.
Guest Satisfaction
 Respond and follow up with guest needs, special requests and complaints, as needed.
 Process guest invocations of 100% satisfaction guarantee.
 Smile, acknowledge and greet guests at front desk and other public areas.
 Be available to work a flexible schedule.
 Utilize effective written and verbal communication skills to interact with other departments.
 Assist other employees in various assignments, to include operating the courtesy van and assisting with breakfast, laundry or housekeeping duties.
Safety and Security
 Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom and Blood Borne Pathogen regulations and other applicable State and local regulations.
 Report and store lost-and-found items in accordance with hotel procedures.
Job Description

• Location: Chicago, Elk Grove Village, IL

• Post ID: 42521752 illinois is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017