Posted: Saturday, July 1, 2017 12:08 AM
Company Name:Molly Maid of Oak Park
Molly Maid of Oak Park is justing starting its opperations. We’re interviewing for an immediate opening position as a CSR. The position requires basic skills in phone and sales skills, customer satisfaction resolution, scheduling, and data entry.
You will have a variety of duties, such as, but not limited to:
Manage incoming calls via phone, email and other communication channels
Identify and assess consumer and customer needs to achieve satisfaction
Generate sales leads
Build sustainable relationships and trust with customers’ through open and interactive communication
Provide accurate, valid and complete information by using the company methods/tools
Resolve customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Passionate about taking the extra mile to engage customers
Possess above average ability to multi-task while maintaining integrity and quality of service to our customers
To be considered for the position:
Bi-lingual in English & Spanish required
Strong interpersonal, oral and written communication skills to help potential clients understand how we can improve their lives
Strong phone contact handling skills and active listening
An affinity for teamwork
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of personalities
Ability to multi-task, prioritize, and manage time effectively
Proficient with computers and standard software packages (Word, Excel)
Valid driver license
What we offer:
No weekends, no holidays
We work hard and have fun!
If having a chance to directly influence and shape a top-rated service company excites you, we would love to hear from you! Please email your resume and salary history to email@example.com and let us know why you would be a great fit for our team.
• Location: Bellwood, IL, Chicago
• Post ID: 64623153 illinois